& FREQUENTLY ASKED QUESTIONS
Welcome to your one-stop-shop for useful tips and frequently asked questions to help you get the most from your Cakesmiths cakes.
Check out the short videos below for expert tips from our Cake Champion Pip, or head straight to our most frequently asked questions and answers below.
New to Cakesmiths? Pip is here to tell you a little about who we are, what we do, and how we can help!
Unboxing Your Cakes
Find out what to expect when you open your first Cakesmiths delivery, and how to dispose of the packaging.
Caring For Your Cake
From TrayBakes to Loafcakes, follow our guide to getting the most out of your delicious bakes.
Care & Display
How To Sell And Upsell
Our cake is perfect as it is, but here are a couple of tasty ideas to add a little something extra to your menu! Warm Apple Crumble cake anyone?
Take a moment to watch Emilia explain the changes we've made to our packaging. It's sturdier, stays cooler for longer and is 100% kerbside recyclable - our cakes are treated like royalty from our bakery to your door!
Do you bake any gluten-free cakes?
Please use the filter at the top of the category pages to find these products faster. Should you have any questions regarding our Very Low Gluten products or any other allergen, please don't hesitate to get in touch or see our Allergen Advice Sheet.
Do you offer credit accounts?
I have several coffee shops can I order in bulk?
Can I mix cakes from the different ranges?
Why do you freeze and portion?
Pre-cutting enables you the flexibility to defrost only the slices required to make your display, keeping the remainder frozen. Defrosting slices out of their packaging at room temperature only takes an hour ensuring you always have amazing cakes at your fingertips with little chance of wastage!
Do you make bespoke products?
I am unsure what to order, what are your top sellers?
- Cinnamon Classic Sticky Buns
- Ultimate Carrot - Vegan
- Morello Cherry Blondie
- Big Rock
- Banana and Chocolate Loaf
- Billionaire's Shortbread
- Blueberry Bakewell
- Salted Caramel Brownie
- Super Dark Brownie
- Dark and Fruity Flapjack
How much should I sell your products for?
- £2.25-£2.95 per traybake, brownie or flapjack
- £3.50-£3.95 per sticky bun
- £2.75-£3.25 loaf slice
- £2.95-£3.75 per traycake slice
- £1.75-£2.25 per pastel de nata
- £3.50-£3.95 per slice of round cake
- £3.50-£3.95 per muffin
- £2.75-£3.25 per scone
- £3.50-£4.95 per croissant or cruffin
- £2.50 to £3.50 per cookie
I don't have a coffee shop, can I still order?
If you'd like your favourite Cakesmiths treats at your wedding or event, speak to your caterers about placing an order with us - we're always happy to discuss options.
Got a question? Don't hesitate to call the office on 0117 941 3065.
Will you deliver to a festival site?
Are your products Halal?
Does Natasha's Law apply to your cakes?
We are aware that some customers may choose to repackage our cakes for direct sale. By doing this, Natasha’s law applies. Ingredient and allergen information can be found on the label of the original packaging in which the cake was delivered.
For further information on the requirements of Natasha’s Law please go to the Food Standards Agency website: Allergen labelling changes for prepacked for direct sale (PPDS) food | Food Standards Agency.