Frequently Asked Questions

Do you send samples?

Absolutely! We recognise the need to try our cakes without having to buy a whole box. That’s why we’ve introduced the Cakesmiths Sample Pack. Thereafter Cakesmiths offer free single slice samples with every order, so you are able to taste the rest of the range!
The sample pack does cost £10, however, this is refunded, as a coupon, when you place your first order. Have a peek at our Testimonials to hear what our customers are saying about our products and service.

Do you bake any Gluten free cakes?

We have a number of cakes in our range that have been made without gluten-containing ingredients. We hold a BRC grade A acreditation and have repeatedly demostrated our ability to manage allergens within our bakery to minimise the risks of cross contamination however though small the risk exists, therefore, we label these products Very Low Gluten.

Please use the filter at the top of the category pages to find these products faster. Should you have any questions regarding our Very Low Gluten products or any other allergen please don't hesitate to get in touch or see our Allergen Advice Sheet.

Do you offer credit accounts?

We are able to offer a credit account to multi-store or more frequent users where your monthly spend exceeds £500. We also offer payment by GoCardless a nifty payment solution that allows non-card holders to order without the need to pay at the point of purchase, ideal for managed stores. If either of these solutions are of interest please get in touch via our Contact Page or give us a call.

I have a number of coffee shops can I order in bulk?

We deal with a number of smaller coffee shop groups and are able to supply larger palletised quantities directly or through your nominated carrier. Please get in touch via our Contact Page or give us a call.

Can I mix cakes from the different ranges?

Absolutely! Yes you can, mix ‘n’ match any cakes you like. There is a minimum order value of £75 and it's £150 for FREE delivery.

Why do you freeze and portion?

Cake is very fragile so freezing ensures they travel well, arriving in the condition that they left the bakery. Freezing also preserves flavour and prolongs the shelf life without damaging the structure of the cake. We can't tell the difference between a cake that's been frozen and one that hasn't.

Pre-cutting enables you the flexibility to defrost only the slices required to make your display, keeping the remainder frozen. Defrosting slices out of their packaging at room temperature only takes an hour ensuring you always have amazing cakes at your fingertips with little chance of wastage!

Do you make bespoke products?

Yes, we do make bespoke lines however this is quantity and commitment dependent. We are constantly working on new ideas and would be very happy to discuss your requirements.

I am unsure what to order, what are your top sellers?

When it comes to ordering we understand that it can be a little overwhelming at first. To lend a helping hand we have listed our top 7 sellers below. Why not give them a try on your next order?

  • Banana & Chocolate Bread
  • Ultimate Brownie
  • Caramel Slice
  • Raspberry Bakewell
  • Salted Caramel Bubbles
  • Lemon and Courgette Loaf
  • Big Rock

How much should I sell your products for?

Giving a specific RRP for our cakes is tricky as it seems to differ greatly from region to region and offer to offer. The most helpful thing to say is that having spoken with many of our customers the below seems to be the average pricing bands:

  • £2.25-£2.75 per Traybake, Brownie or Flapjack
  • £2.25-£2.75 per Individually Wrapped Slice
  • £1.50-£1.95 per Boost Cube
  • £2.50-2.95 Loaf Slice
  • £2.95-£3.50 per TrayCAKE slice
  • £1.50-£1.95 per Bake-Off Cookie

I don't have a Coffee Shop, can I still order?

Because of the high quality, ease of use, super fast delivery and wholesale pricing we regularly supply cakes to weddings, office parties and many other joyous events. However, it's important to remember that we ONLY deliver to mainland UK business address. If your shipping address is deemed to be residential we will decline your order and issue a refund. If you're at all in doubt please don't hesitate to call the office on 0117 941 3065.

Will you deliver to a festival site?

Due to the risks involved delivering to large festival sites, we will not be held responsible for missing parcels if our courier has obtained a signature at the given festival site. Unfortunately, hand in hand with this, orders delivered to festival sites must be paid for at the point of purchase by a debit card to avoid the risk of conflict overpayment, in the event of the order not finding its destination.
Tel: 0117 941 3065 | © 2021 Cakesmiths