By using our website, you agree to be bound by Cakesmiths Terms & Conditions, as stated below.
Contract for the Supply of Products or Services
The display of goods on the Cakesmiths site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Cakesmiths unless, and until, an email is sent by Cakesmiths to you confirming that your order has been accepted and payment has been successfully made. This confirmation e-mail amounts to an acceptance by Cakesmiths of your offer to buy goods or services from Cakesmiths and this acceptance is effective regardless of whether or not you receive the e-mail. Cakesmiths are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice.
Cakesmiths is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Cakesmiths disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Cakesmiths does not represent or warrant that the information accessible via this site is accurate, complete or current. We strongly advise the ingredient and allergen declaration included on each pack is read and understood prior to any claim being made about its suitability for any particular purpose or diet.
Processing of orders
Credit cards are debited before items are shipped or before services are activated by Cakesmiths. We will dispatch orders at the very earliest opportunity. This may mean that an order placed after the cut off is still dispatched the same day. Should you require your order on a specific day please indicate this in the delivery notes section on order completion screen.
Delivery is to be expected when stated but is not guaranteed. We use a Premium Next AM delivery service that has proved very reliable over the years but in very rare instances a delivery has not been made within the stated hours or on the day expected. Cakesmiths will do all that they can to assist in tracking the delivery but cannot be held responsible for delays out of our control. If your business is closed or you are not in your parcel will be left in what is deemed by the driver to be a safe place. Should you wish to stipulate your own 'safe place' this can be done by downloading the DPD App here.
The insulated boxes the cakes travel in have been designed to keep products temperature controlled for over 24 hours. The products will arrive in the perfect condition to refreeze, refrigerate or consume.
Special delivery requests will be added for the courier however we cannot guarantee that these will be followed. Note that there are no collections or deliveries on Bank Holidays.
WE ONLY DELIVER TO UK MAINLAND BUSINESS ADDRESSES. Unfortunately this excludes home business addresses. Orders deemed to have a residential shipping address will not be processed but refunded less an admin charge of £5 + vat.
Limitation of Liability
Except as specifically stated on this site, neither Cakesmiths nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Offers, Promotions, bundles & Brownie points.
Cakesmiths reserves the right to withdraw offers and/or promotions at anytime and when/where it is deemed that the good nature of the offer and/or promotion is being abused. Only one coupon code to be used with each transaction.
Reward/Loyalty/Brownie Points are earned 1 point for every cake item purchased (excluding bundles) and can be redeemed against any product within the Brownies category. Minimum points needed for redemption 50 (1 free tray) Max points allowed in any single redemption 150 (3 free trays). If points are redeemed and there is more than one brownie variant in the order the mean value will be deducted.
We reserve the right to carry out suitability and address checks and refund in full should it be deemed that the terms of this offer are being abused. We only dispatch to UK mainland business address. This offer cannot be used in conjunction with any other offer or January sale items.
Bundles - Are open to everyone regular and new customers alike. Deals are offered at our very best price therefore brownie points and additional discounts or promotions are not awarded on bundle deals.
Errors, Returns & non-conforming products
Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best before date when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required.
Picking errors - Although we do our very best to pick orders correctly, we do very occasionally make a mistake. If a picking error has occurred, a credit in the form of a discount code will be added to your account.
Non-food items sold on the site
May only be purchased as part of a normal cake order.
Changes in Terms
Cakesmiths reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Cakesmiths web site.