The display of goods on the Cakesmiths site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. The order submitted by the purchaser is an offer. No contract for the supply of products or goods will be deemed to exist between you and Cakesmiths unless, and until, an email is sent by Cakesmiths to you confirming that your order has been accepted.

This confirmation e-mail amounts to an acceptance by Cakesmiths of your offer to buy goods or services from Cakesmiths. Cakesmiths are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice at any time. Large orders over £1500; As a small independent craft bakery we are only able to bake so much cake. We would ask that any large orders should be pre-ordered with “good notice” 7 - 10 days. We appreciate this is not always possible and we will always do our best to fulfil all orders. However, Cakesmiths reserve the right to re-schedule or refuse large orders on a next day service.

Cakesmiths is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Cakesmiths disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Cakesmiths does not represent or warrant that the information accessible via this site is accurate, complete or current. We strongly advise the ingredient and allergen declaration included on each pack is read and understood prior to any claim being made about its suitability for any particular purpose or diet. It is your responsibility to ensure that you comply with your legal requirements in the provision of ingredient and allergen information to your customers and Cakesmiths takes no responsibility for such compliance and has no liability in respect of your failure to comply with such requirements.

Credit and debit cards are debited before items are shipped or before services are activated by Cakesmiths.

Delivery is to be expected when stated but is not guaranteed. We provide a tracking reference for all orders to enable you to track your delivery via DPD. We use a Premium Next AM delivery service that has proved very reliable over the years but in very rare instances a delivery has not been made within the stated hours or on the day expected.

Cakesmiths will do all that they can to assist in tracking the delivery but cannot be held responsible for delays out of our control. If your business is closed or you are not in your parcel will be left in what is deemed by the driver to be a safe place. Should you wish to stipulate your own 'safe place' this can be done by downloading the DPD App here. The insulated boxes the cakes travel in have been designed to keep products temperature controlled for over 48 hours.

The products will arrive in a condition to refreeze, refrigerate or consume. Special delivery requests will be added for the courier however we cannot guarantee that these will be followed. Note that there are no collections or deliveries on Bank Holidays. 

Delaying delivery is entirely at the customer's risk if the original delivery time was within Cakesmiths’ 0800-1800 delivery window. Cakesmiths will not refund or replace damaged, undelivered, lost or disposed of orders that have been delayed in this way.
 
We require all orders to be delivered to a UK mainland Business address, that is manned and available to accept parcels between 0800 and 1800 daily. We will take no responsibility for consignments that perish or go missing due to ‘no one being in’ to accept the delivery on the specified delivery day. 

Festival and event sites. Due to the risks involved in delivering to large festival sites, we will not be held responsible for missing parcels if our courier has obtained a signature or left in a safe place at the given festival site. Unfortunately, hand in hand with this, orders delivered to festival sites must be paid for at the point of purchase by a debit card to avoid the risk of conflict overpayment, in the event of the order not finding its destination.

 

We are a trade only supplier and require all orders to be delivered to a UK mainland Business address, that is manned and available to accept parcels between 0800 and 1800 daily. We will take no responsibility for consignments that perish or go missing due to ‘no one being in’ to accept the delivery on the specified delivery day. 

Festival and event sites. Due to the risks involved in delivering to large festival sites, we will not be held responsible for missing parcels if our courier has obtained a signature or left in a safe place at the given festival site. Unfortunately, hand in hand with this, orders delivered to festival sites must be paid for at the point of purchase by a debit card to avoid the risk of conflict overpayment, in the event of the order not finding its destination.

Due to our packing schedule and multiple daily collections with DPD, we cannot guarantee changes to orders can be made. We will always do our best to change or cancel your order up until the point it is dispatched however the sooner you realise there is a problem and notify us the better the chance we have. 

 

With next-day deliveries, our packing team have to move pretty fast, so the quicker you get in touch, the more likely it is we’ll be able to make a change. 
Once dispatched it is not possible to make changes or cancel. Refused deliveries will be charged at the full rate.

 

Regretfully, it is against our company policy to supply to other cake companies and/or wholesale bakeries. Where we feel it is necessary we will use our own discretion when contract has been accepted. We do reserve the right to cancel the processing of the order and make a full refund where we are being asked to supply to another cake company or wholesale bakery.

Except as specifically stated on this site, neither Cakesmiths nor any of its directors, employees or other representatives will be liable for losses, liabilities, damages, penalties, expenses, fines or costs arising out of or in connection with the use of this site or sale of our products and services. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. This limitation of liability does not apply to any liability which cannot by law be excluded or limited.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be passed onto law enforcement and not process any orders. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Cakesmiths reserves the right to withdraw offers and/or promotions at any time and when/where it is deemed that the good nature of the offer and/or promotion is being abused.  Only one coupon code can be used with each transaction. Reward/Loyalty/Brownie Points are earned 1 point for every cake item purchased (excluding bundles) and can be redeemed against any product within the Brownies category, with the exception of Single Origin Brownies. Brownie Points are valid for one year and will expire after this. The minimum points needed for redemption is 50 (1 free tray), and max points allowed in any single redemption is 150 (3 free trays). If points are redeemed and there is more than one brownie variant in the order the mean value will be deducted. The minimum order value of £75 is inclusive of any promotional discounts or Brownie Points added. Bundles - Are open to everyone regular and new customers alike. Deals are offered at our very best price, therefore, brownie points and additional discounts or promotions are not awarded on bundle deals.

Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best before date when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required.

 

Picking errors - Although we do our very best to pick orders correctly, we do very occasionally make a mistake. If a picking error has occurred, a credit in the form of a discount code will be added to your account.

May only be purchased as part of a normal cake order.

Cakesmiths reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Cakesmiths web site.

Natasha's law does not apply to our supply of cakes to businesses on a wholesale basis but we provide full ingredient and allergen information on the label of cakes we supply to businesses. It is incumbent upon our customers to assess their legal requirements when selling slices or portions of cakes to consumers and to provide any ingredient and allergen information required by law, including assessing whether any slices or portions of cakes are packaged at the customer's premises (or site) before being ordered or selected by consumers, and therefore are subject to Natasha's Law. It is also incumbent upon our customers to ensure that they comply with their legal requirements to provide ingredient and allergen information in relation to non-packaged slices or portions. We are responsible for our compliance with legislation in relation to ingredient and allergen information but we have no responsibility or liability for a failure of a customer to comply with any legislation For further information on the requirements of Natasha’s Law please go to the Food Standards Agency website: Allergen labelling changes for prepacked for direct sale (PPDS) food | Food Standards Agency