Frequently Asked Questions

Do you send free samples?

In favour of a few free sample slices we have opted to heavily discount your first order of traybakes and flapjacks by 50% and TrayCAKES and loafcakes by 30% (see STARTER OFFERS). Not only does this allow you free reign on the product selection but familiarises yourself with the website ordering system, payment and courier delivery as well as off the shelf trays of cake the same as you will on future orders - No surprises! Please read our Testimonials to hear what our customers are saying about our products and service.

Do you bake any Gluten free cakes?

We have a number of cakes in our range that have been made without gluten containing ingredients. We go to great lengths to minimise the risks of cross contamination however though small the risk exists therefore we label these products NGCI (No Gluten Containing Ingredients) 

Please use the filter at the top of the category pages to find these products faster. Should you have any questions regarding our NGCI products or any other allergen please don't hesitate to get in touch or see our Allergen Advice Sheet.

Do you offer credit accounts?

We are able to offer a credit account to multi store or more frequent users where your monthly spend exceeds £500. We also offer payment by GoCardless a nifty payment solution that allows non card holders to order without the need to pay at the point of purchase, ideal for managed stores. If either of these solutions are of interest please get in touch via our Contact Page or give us a call.

I have a number of coffee shops can I order in bulk?

We deal with a number of smaller coffee shop groups and are able to supply larger palletised quantities directly or through your nominated carrier. Please get in touch via our Contact Page or give us a call.

Can I mix cakes from the different ranges?

Traybakes, Brownies and flapjacks ranges can be mixed in the same box and are bought in multiples of 6 mix or match trays. TrayCAKES and FULL loafboxes can be mixed and are bought in multiples of 4 mix or match.

Why do you freeze and portion?

Cake is very fragile so freezing ensures they travel well, arriving in the condition that they left the bakery. Freezing also preserves flavour and prolongs the shelf life without damaging the structure of the cake. We can't tell the difference between a cake that's been frozen and one that hasn't.

Pre-cutting enables you the flexibility to defrost only the slices required to make your display, keeping the remainder frozen. Defrosting slices out of their packaging at room temperature only takes an hour ensuring you always have amazing cakes at your fingertips with little chance of wastage!

Do you make bespoke products?

Yes we do make bespoke lines however this is quantity and commitment dependent. We are constantly working on new ideas and would be very happy to discuss you requirements.

I am unsure what to order, what are your top sellers?

When it comes to ordering we understand that it can be a little overwhelming at first. To lend a helping hand we have listed our top 5 sellers below. Why not give them a try on your next order?

  • Carrot and Orange TrayCake
  • Ultimate Brownie
  • Raspberry Bakewell
  • Salted Caramel Bubbles
  • Blueberry Bakewell

How much should I sell your cakes for?

Giving a specific RRP for our cakes is tricky as it seems to differ greatly from region to region and offer to offer. The most helpful thing to say is that having spoken with many of our customers the below seems to be the average pricing bands:

  • £2.00-£2.50 per Traybake, Brownie or flapjack
  • £2.45-2.75 Loaf Slice
  • £2.75-£3.00 per TrayCAKE slice

I don't have a Coffee Shop, can I still order?

Because of the high quality, ease of use, super fast delivery and wholesale pricing we regularly supply cakes to weddings, office parties and many other joyous events. However, there are a few things to remember before placing your order.

Unfortunatley our starter offers ARE NOT available to non cake using businesses. As they are loss leading promotions reliant on repeat custom. Last but not least we ONLY deliver to mainland UK business address, so if your shipping address is residential we will decline your order and issue a refund. If you're at all in doubt please don't hesitate to call the office on 0117 941 3065.